What do I do if my eBay package says delivered but I never got it? by ResearchMed Fri Feb 01, 2019 5:59 pm, Post Have it in mind that if the package was not insured, the buyer could still recover their payment via PayPal, but that is solely their responsibility. It was Parcel Post (a 3kg satchel apparently) "delivered" at the suburb 1 over from me. by htdrag11 Fri Feb 01, 2019 3:49 pm, Post by htdrag11 Mon Feb 04, 2019 1:24 pm, Post Blog Home Uncategorized ebay item marked as delivered but not received. Also note that drivers also sometimes leave packages in a hidden location (behind a bush, under a mat, or inside a rear screen door, for instance) to prevent theft. Material: Not Listed Size: 9.5 as marked on shoe Merchandise is sold As Is - Items are not tested for . Note that when a buyer files an item not received request, the first thing a seller should do is check the tracking information. In summary, I (or the building reception) haven't received anything, but the royal mail shows the parcel as delivered. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? . 23-01-2014 DoNotPay is the most efficient way to get a refund, regardless of the carrier company. A person receives packages or parcels containing various sorts of items which were not ordered or requested by the recipient. There is nothing strange in the sellers listing. Texting Apps That Allow Verification CodesIf you have a new phone We would like to show you a description here but the site won't allow us. Here are few steps to consider: To start the process, you can contact the seller directly, but you have to wait until at least three days past the estimated delivery date. by htdrag11 Fri Feb 01, 2019 6:05 pm, Post DoNotPay will take the burden off your back and do the job on your behalf! As for the packages sent with Priority Mail Express, if they dont reach you within two days from the mailing date, you can request a refund. eBay Item NOt Received - but DELIVERED - Bogleheads.org This item: TACFUN All Steel M14/M1 Rear Handguard (Clips) Removal and Installation Pliers Tool $29. Have it in mind that once the buyer has less than 5 feedback ratings and/or has been an eBay member for less than a month, chances are you are dealing with an untested customer. by S&L1940 Sat Feb 16, 2019 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Time: 0.329s | Peak Memory Usage: 9.37 MiB | GZIP: Off, Questions on how we spend our money and our time - consumer goods and services, home and vehicle, leisure and recreational activities. Ask him to leave feedback. on If a buyer opens a request, we'll send a message with all of the details to your registered email address - it'll be available in your Messages too. Some of the common reasons eBay packages get delayed are: Although its not a pleasant experience, there is good news! by djscal Mon Feb 04, 2019 1:32 pm, Post Item not received- tracking says delivered. Yes! Manage Returns and Refunds Other options for you I'm too frusrated right now. Starting bid was 30, they didn't sell was re listed. You dont have to bother figuring out how to file a claim or request a refund by yourself anymore! They help the organizations to focus on the other parcels they have to deliver. It's still not here yet. - Checked on RM website, it is delivered somewhere in Durham, I live in Ashford, Kent. I would RING Paypal (after the tracking check) and ask to talk to a supervisor. help the there, only being sent around in circles.Please advise. Also, my whole family including myself are physically not in the UK right now (passport stamps can prove), so there is no way I or someone in the family could have accepted this, meaning clearly someone has intentionally signed as me (suggests they could have known/ checked what the contents were, before accepting the parcel). Our local post office pulls all kinds of tricks, including last year finding our local postman tossing thousands of pieces of mail directly in a garbage bin because he did not want to deliver them. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? by htdrag11 Sun Feb 03, 2019 3:44 pm, Post They should have dropped off the 'something for you card'. Nct video call event 2021. Still nothing. 7 ; Cylinders, 2 Cast Iron Sleeves. I'm not allowed to protest. It seems to me that your issue seems to be with Australia Post, and not the seller, yet you have left them unfair negative feedback,and smashed their DSR's. This happens with virtually every package we order from Amazon, I can all but guarantee it is your local post office. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? If you paid by credit or debit card, contact your card issuer for advice. This penny can be worth more to a collector who values it for the gold and for the coin itself. on I did pay using a credit card and through paypal. I messaged seller 30-01-2014 Create an account to follow your favorite communities and start taking part in conversations. What to Do When a Buyer Claims an eBay Item Wasn't Delivered I bid, I win, I pay - you deliver Message 2of 14 See Most Recent 1 Helpful Reply and offered 30 she accepted. Also, don't understand why they cannot share the serial number after I had made payment almost instantly, also why they didn't want an ebay case. Is there anyway to get a refund at this point without screwing the seller? They pulled a "cannot deliver, unsafe, no one home" game once, I called her, said I am in my home office looking at my mailbox. We use the info you provide to send a claim for youall you need to do is complete the following instructions: We send your claim to the USPS claims department, and you are all set! If your missing eBay package was sent with Priority Mail or Priority Mail Express, you can request a refund. on Bally Men's Brown Loafers - Size 9.5 Bally Men's Brown Loafers - Size 9.5 Type & Color: Loafers, Brown Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. You can do this by logging into your account and clicking the My eBay link, which will take you to a summary page. I requested to have the negative feedback removed and eBay claims calling me a scam artist and falsely accusing me of selling faulty products is not a legitimate reason for feedback . And we've had both FedEx and UPS parcels delivered to our house, but they weren't addressed to us. The status says the item was "Delivered to agent," so the item shows as delivered. 11:48 PM. You are welcome. - I have passport stamps to prove I am abroad. Could be a Compromised Account. Plus get a receipt from USPS. There are CCTVs in every corner of the building.- I have been asking the serial number for the phone seller despatched, but they have been giving several reasons not to share it (parner forgot the written note in the mobile store, wife died, they don't want to help because I opened an ebay case, etc.). Item marked as delivered but never arrived - The eBay Community However the 2nd time - it truly was never delivered despite the USPS tracking number showing delivered. Tracking will allow them to see whether the item is late or has been delivered to the wrong location. I ADVISE you to seek ADVICE. Unfortunately the seller was a nightmare, insisting that the eBay Item Not Received but Says Delivered? Discover tried-and-true techniques for better bidding and buying on eBay from fellow experienced members. As mentioned previously I bought an item got sent a different inferior If youre stuck and dont know what to do, DoNotPay teaches you the steps to take if the eBay buyer says the item was not received, but tracking shows it was delivered. 11:10 PM, Item marked as delivered but buyer says not received. Thanks, desperation makes one take silly risks!!! Save time and improve your bottom line with eBay fulfilment by Orange Connex, Weekly Chat with the eBay Community Team- 01.03.23 @2pm, Fee changes for business sellers starting from 2 March 2023, Gotta sell em all! This is just annoying that RM won't give me any written confirmation as per their policy and eBay still want me to get a 'mis-delivery' confirmation and not the seller who's error this is. In my case, the product is sold in both sites but eBay was about 7% cheaper, plus there is no (6.625%) sales tax. Every package is only expected to be scanned as delivered after it has definitively reached its destination, but it doesnt always work that way. We have helped over 300,000 people with their problems. I price my stuff low so I can ship with stamps, is that why ebay is holding my money? Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. 05:22 PM. 10:22 AM, Go on bear say it say it,sorry bear my tourette's just got the better of me haha, on Please do not mark on the product box. Once so near the street that the package got run over. However, it would be a good idea to ask the buyer to: Note that eBays policy on missing items is explicitly clear buyers are entitled to a refund under the Money Back Guarantee. I might sound shrill on the phone. Check where it was actually delivered to after it passed through Durham. Otherwise I might consider suggesting a partial or even full refund if I was feeling generous and I believed them that the item didn't arrive. What to Do as a Seller When EBay Item Says Delivered But Never Received Note that buyers have up to 30 days after the estimated delivery date of an item to report it missing on EBay. Item marked as delivered but buyer says not received - eBay In any case, could you please share the link where I can see the GPS coordinates/ map? USPS used to be fairly dependable, now it's hit or miss. AU $16.05 to AU $25.36. Home - The eBay Community What rights do I have here if the seller won't open an enquiry? When you look at the whole page, it will give you the option to look at the tracking history and a map of where the phone was delivered to including GPS coordinates. Copyright 1995-2023 eBay Inc. All Rights Reserved. A package sent with Priority Mail has to be delayed for five or more days to be considered missing/lost. However, you still have to give room to allow for postal errorafter all, none of us are perfect. conf. When he puts a package in our mailbox, he scans it right then. your items have been paid for, dispatched, or feedback left or received. eBay goes by tracking only. If there was, then they may have simply forgotten to give you the package. If this is the case, it is still the buyers responsibility to contact the postal service for an insurance claim. Item specifics. appeal this decision because I have a receipt of my return from the post . Is that really what she said? The RM advisor further added that "they don't think the sender will make this easy by asking RM this information, as they have clearly made a mistake by not adding a full address, and since they have sent such a valuable item using a non-insured service, they will only get 50 compensation". some reason, the items listed with far too much whitespace, only one or Theres nothing for the buyer to do on their end. Buy Marlin 336 . Item marked as delivered but buyer says not received Go to solution wendymac54 Community Member (879feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content on 26-06-201909:54 AM Cookie Notice Condition: Very Good. Amazon Package Sent to the Wrong Address? I think this was FedEx--I called them, they confirmed delivery and maybe even talked to the driver? I would also be leaving neg feedback as the seller is not doing the right thing in locating the item and opening a complaint via Aust Post, on How much oil does a 18hp Briggs and stratton twin ll hold? Looking back I can't really believe this story: When I lived in an apartment I had a (rather important) package once "delivered" that I did not receive. This tends to involve providing proof of the items value (a PayPal transaction record is one example of evidence) and a copy of the original shipping receipt. Get help with an item that hasn't arrived | eBay You can track your package at any time using various methods. Bally Men's Brown Loafers - Size 9.5 - shopgoodwill.com If I had bought the phone from Curry's and the same thing happened, they would investigate it, not me. It defies logic that someone can open a case against you 24 hours after placing the order and say they didn't get their item. What did the AP site show against the tracking number? after my own ' investigation' I was able to p Hi I have recently encountered problems bidding near the end of auctions It was marked as delivered at 6:30 pm. I also informed the seller in case it gets returned. by El Greco Mon Feb 04, 2019 11:41 am, Post According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. The evolution of the Pokmon Trading Card Game. have looked into it and sided with the seller on the basis of hygiene - eBay case is still open, but I can't post any message since the seller asked ebay to step in, soon after I opened the case. While the majority of eBay packages tend to arrive at their intended destination, it is an unavoidable fact of life that some may not. not required if the items value is less than $750. by htdrag11 Sat Feb 02, 2019 11:47 am, Post In addition, if the seller does not have any kind of tracking information, the resolution is the same. Refunds cannot be issued for improperly packaged returned items. In any case, RM cannot send the receiver (me) any written communication firstly as per the policy published on their website and secondly because the parcel wasn't addressed to my correct address, meaning I cannot be the receiever. I have seen PO mark items as delivered that showed up a day or two later. by mega317 Sat Feb 02, 2019 1:20 pm, Post I Browse eBay eBay HelpSign In Community eBay Announcements eBay Announcements Discussion Boards Inside eBay In case you want to file a USPS insurance claim, we got you covered as well! MarketWatch provides the latest stock market, financial and business news. If the item shows as delivered, the buyer should initiate a query to Australia Post. You do not have permission to remove this product association. Details aboutTOYOTA Mark X 2004 DBA-GRX120 Left Side Mirror [Used] [PA42158366] TOYOTA Mark X 2004 DBA-GRX120 Left Side Mirror [Used] [PA42158366] No additional import charges on delivery. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. What to Do When Ebay Item Says Delivered But Never Received? Not that there is really much I can do anyway. Find It In Seconds! 30-01-2014 Sit back and relax while we do the work. As the tracking says delivered, you should win a dispute should she open one. And stays The 35th Anniversary Collection. Stock photos, 360 images, vectors and videos .Pairs and hatching eggs are shipped in order of full payment being received. Package says delivered but not received it. - The eBay Community USPS Package Tracking Not UpdatingWhats Wrong? Only advise them to open a case with the delivery service. All she provided was the tracking number. Signed For is not a tracked service but usually there is a map with GPS co-ordinates. After this, eBay will step in. Porcelain Microwave and Dishwasher safe 3 Dinner - 1.5inH x 11inW x 11inD 4 Salad - 1inH x 9inW x 9inD 4 Cereal - 3inH x 6inW . If you use DoNotPay's Burner Phone and Virtual Credit Card products, you'll never have to supply your real info to random companies again. When a buyer opens an 'item not received' request, the first thing a seller should do is check the tracking information. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. To get a refund with DoNotPay, you should: We will automatically send the claim to the couriers claims department. . I just realized the "Garbage" Purchase History des VAT 20% confusion on when VAT is added to stamp pu New glitch since eBay messed with purchase history. These items being sold are live fertile eggs.Find the perfect hot springs eggs stock photo, image, vector, illustration or 360 image. item was delivered. Reasons for this are many, and solutions are few. 02:06 PM. Give them the important information - date of purchase, tracking number - date and place of delivery. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay may rule in favor of the buyer. Refund options vary depending on the carrier service that you used to ship the package. USPS allows you to file claims if your package is lost or you receive a damaged parcel. 8000. I called back, and of course because I don't have her personal details she needs to do it. Many ebay buyers will claim INR if they got an item with no tracking, because they know they will win the claim) kingu42 3 yr. ago I contacted multiple times to say it is the wrong address. 45 posts Page 1 of 1. eBay Item Not Received but Says Delivered? [Resolved] - DoNotPay Note that buyers have up to 30 days after the estimated delivery date of an item to report it missing on EBay. We encourage you to continue to work directly with the seller toamicably resolve this matter.". You can ask for a callback via this link. I am suspicious that the seller is fraudulent here. You will be able to file a missing package claim within 60 days from the mailing date. I checked and the order was supposed to have been fulfilled by USPS and I went to tracking on their site as well, which also said delivered. Most times, the missing shipment situation will more or less get resolved and your package will be delivered. I bought a fairly expensive card off of Ebay. eBay item not received but says delivered? If tracking information shows item lost, refund the buyer If the seller responds but doesnt have delivery confirmation, they can either issue a refund or offer a replacement item. I called AusPost and they told me to tell the sender to call them. TOYOTA Mark X 2004 DBA-GRX120 Left Side Mirror [Used] [PA42158366] | eBay 02:15 PM. Our address is 7940 S. Valley View Blvd, Suite 100, Las Vegas, NV 89139 All pick up items must be retrieved within 14 days from the date payment was recorded. Despite 2 separate ebay customer agents approving my refund, today I received an email asking me to obtain a proof of non-delivery from royal mail within 30 days to obtain a refund. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). Even ebay customer care admited that my shipping number is not trackable so i sho. If however the system indicates, that your driver completed the delivery and received a signature then it is possible that some neighbor or nearby resident signed for the package. My building has a concierge service, but the receptionist confirmed that she received no parcel for me. If the package was sent to the wrong address, you will be better positioned to explain your situation in any discussion or dispute. We have helped over 300,000 people with their problems. Let the buyer know the actions that you will be taking, such as: contacting eBay, contacting PayPal, Contacting their local postal carrier, and opening a case with the postal carrier involved. on To track the package handled by USPS, your buyer needs to: If you used FedEx to ship the package, the buyer will have to: If you used UPS as the carrier service, the buyer should: To get a refund from USPS, your eBay buyer can: Getting a refund from FedEx requires your eBay buyer to: If you used UPS for delivery, your buyer can get a refund in the following ways: Input the tracking number in the search field, Enter the tracking number, door tag number, or FedEx office order number in the search field. How Ship Your First EBAY Item As Seller (Bulk Shipping Add Tracking Label Sold USPS Cheapest Way) Ebay Inventory Api Tutorial in Postman How to Create & Sell Digital Printable Art? Marlin 336 Gold TriggerI recently bought a Marlin 336 RC. Marlin 336 RC Copyright 1995-2023 eBay Inc. All Rights Reserved. htdrag11 Posts: 1253 Joined: Thu Nov 03, 2011 2:22 am. on i asked here to send me a message saying she got it so when i ring up tomorrow i can tell customer support. Please, could genuine, experienced sellers and buyers advise? CANADA 1903H 10 CENTS DIME KING EDWARD VII STERLING SILVER - ebay.ca More often than not, when buyers and sellers find themselves at odds over whether a package was ever delivered, it is the shipper that is to blame. before he start dispatching and processing order. My building didn't have a lobby so I got into every apartment building on my street until I found it in a pile in another building. Mark as New; . Handling a Missing eBay Shipment Showing as Delivered Because the seller was able toprovide proof of shipment, we cannot reverse this transaction or issue arefund. If a buyer is lying, they will use any sign of doubt to prolong their claim and try to get their item for free. If your package says delivered but you never got it, then the first thing you should do is check whether there was anyone else in your property that may have accepted the delivery on your behalf. 31-01-2014 Anglia Clipper Services Standard Scissor Sharpening Service. Ebay item marked as delivered but never arrived. What to do? You can always tell, too, because the scan says delivered at some odd time like 9:44 am when the USPS carriers never get here until mid-afternoon or later, ever, ever. Explain your side of the story and see if you can get the decision reversed. The little symbols have gone, so you can no longer see if on by djscal Sat Feb 16, 2019 1:44 pm, Post We are unable to accept for return any product received after the expiration of the RMA. Good luck! by NewOldGuy Fri Feb 01, 2019 5:14 pm, Post have never seen before. Just to be fair to the post office, they do deal with a ton of volume, so there are bound to be a bunch of complaints along the way. Seller despatched the 1250 phone using Royal Mail Signed For and not special delivery or tracked 24/48 hours. Vanguard 18 Hp V Twin Oil CapacityThe Briggs & Stratton Vanguard 570cc You can start by submitting an Item not received request. I feel like she's trying to push this issue awayShe posted via Prepaid satchel with tracking. What eBay Sellers Should Do when an Item Goes Missing 31-01-2014 01:37 AM, on on If I cannot drink Bourbon and smoke cigars in Heaven then I shall not go." RM advisor confirmed that "the delivery was made by Durham Delivery Office in Durham and not Ashford. Keep working with the seller. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost. Do You Need a Business License to Sell On EBay? You can track your package by calling a USPS customer service rep, but note that the reps dont have any additional info apart from what they can find on the official website.