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Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. Amazon I never used just because I dont really like Amazon as a company. Credit card companies offer buyer protection to save you from fraudulent purchases. All rights reserved. Ebay offers great seller protection, as long as you follow their rules you wont get banned or scammed.. Mercari is horrible about suspending accounts and holding your money hostage. Therefore, you have to ensure that the buyer/seller is trustworthy. I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. You can check the Mercari return policy guide if you have any questions regarding that. That, my friends, is AWESOME customer service! Fool me once I guess! I was selling at least a couple items a week and have had only one sale since the shipping increased , Don't bother, there customer support is useless. They know dam$ well that youre PAYING, to sell & ship if you take those deals. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. Counterfeit items are with in the US codes such that any gain; personal or commercial: that results from the transfer of such, is trafficking in counterfeit items. Thanks Erica (and Julie) for posting/sharing your experience. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. ConfidentCandidate96 6 mo. No wonder eBay sellers hate people with PO BOX address. My direct deposits are on hold until 8/10/2018. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. Just got burned by the Mercari system. I just want to protect people like that. Save my name, email, and website in this browser for the next time I comment. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. If you want to use the Mercari app, youll have to download it from an App Store or Google Play, and of course, set up an account. Create an account to follow your favorite communities and start taking part in conversations. The shirt that was sent to me came from a replica site and I had photo evidence of that . Keeping its buyers safe is a priority for Mercari. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Confirm employees after the finished product. Both seller and Mercari profit off corny scams. yep, they had potential, but its just a scam site. Congrats, and also I had an issues with that. I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. Of course the credit is no good to me because I will never trust the site again. Text messages only. If you want to save the most (usually a few extra dollars), use Ship on Your Own. I sold my item within a few hours on ebay. Banking services provided by Piermont Bank, Member FDIC. Why would they do that? Thanks for all the solid advice Arslan. Just be sure to keep your descriptions clear if anything has been used, opened, or might need a bit of cleaning. Therefore, you should always avoid selling items that are not allowed by Mercari. Thanks for sharing your experience with Mercari . This item was not damaged in shipping. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. My friend tried to list a replica Coach purse and the app would not complete the listing as it's against TOS. Procedure (Act no. They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! The fellow would never ship the item. On Mercari, shoppers have the option to like listings by pressing the heart icon. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. requires a download . The only thing Mercari has to be bothered with is the occasional educated buyer like yourself. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! As a seller once your item is in the carriers hands, its out of your control. I recently was given a bad rating because fedex was running behind like I control their business. Mercari is total crap. I live in ID and that was the address on the order. Another situation the seller did not send I cancelled and got the refund. Mercari is NOT a safe place to buy. I purchased an item off Mercari from some person in New Hampshire. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. The people you talk to on the phone are just the customer service people. Most sites to sell things have account setups that take hours to complete. Please contact the moderators of this subreddit if you have any questions or concerns. Left three messages two emails. Regarding buying on MercariI have purchased a number of items (maybe 12?) Furthermore, Mercari has over 20 million monthly active users. The unfortunate part is there is no real way of contacting and talking to the compliance team. So far I have no bad experience This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! What can you not sell on Mercari? | Dropshipping Authority I have ordered twice now from this site and both times the buyer never shipped the item. have you tried contacting Mercari about proofing that it's authentic? Cant get a hold of Mercari via phone nor chat. Looking to make some extra money in the new year? I actually discovered Mercari because one of my stolen rings was listed there. Please try again tomorrow. Ive tried both Mercari Shipping and Ship on Your Own over the years. Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. Items that will get you banned from Mercari - OneShop Only buy from seller have all 5 stars review at least a few review Is Mercari Legit? (Know This To AVOID Getting SCAMMED) - Ecomsay I was selling a GI Joe toy gunand they banned me. (Explained by Industry Expert), How to Promote Etsy Shops to Explode Sales in 2023. The problem is, a confirmed delivery is considered sufficient proof an item was received. imho. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. Its not a good place to be a seller. So because I didnt meet their request for photos in time they denied my return request. Again MERCARI IS NOT SAFE. Any items sent without a tracking number are subject to cancellation, even if sent. That is a counterfeit bag. Ive been selling for about a year, 95 positive 5/5 star reviews, never anything less. Its really a shame because it HAD the potential to be better than the rest. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I have been in constant contact with Mercari and received the following: Customer service is horrible. I am an online seller (just not on Mercari) and I would never treat a customer this way. This will be my first-time. What happened to the package once it left drivers hands is anybodys guess. But if youre looking around the house for things to sell and coming up empty, think again. However, if you are found guilty, then you will need to say goodbye to the marketplace. How can I report a seller on Mercari? - remodelormove.com Then, if no return confirmation, releasing the funds to the seller. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. 131 of 1948). This thread is almost 4 years old, so if you have additional questions, please start a new thread. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. What is my best course of action to get my money back? A secure system for buying and selling. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Look at other listings to get an idea of how much a particular item sells in the market, but be careful not to sell your item too cheaply. Im also so grateful that Arslan posted such detailed info. The box was a Mustang puzzle box, but the puzzle inside was a kitten. Also, the good news is that by using Crosslist you can crosspost from Mercari to Poshmark and vice versa. This would be a good place to share your bad experiences just since this is basically a bad experience PSA anyway. of unlicensed game copies), Age restricted products or products that require a legal approval, I have personal experience with buying something not as described. Hi, I will look elsewhere for the items I am in need of. I am as I said no victim. If you want to use the app you must be ready to share your: Note that Mercari is currently only available in the United States, the United Kingdom and Japan. They can have it. You can sell almost anything on Mercari! These items find their way into the market place through various legitimate means and cannot be described as "copies" or "knock-offs" as they have been made by the same hands and machines as the originals. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. You have so many different sellers selling bootleg copies of movies and tv shows. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. Its a great place for people who dont care. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! Its pretty sad you guys do not police it better. Agree with you reselling platforms dont investigate or penalize enough for replicas - and many buyers wont know the difference - including me (lol) - so I dont buy luxury that way. Moreover, you can also sell your unused items here. Millions of people use the app to buy and sell new and used items, making it a great platform to make extra money. BEWARE BUYERS!!!! If you get your account suspended because of any of these products, be sure to revise your listings before you get suspended from other platforms like Etsy, Amazon, or eBay as well. Truly unexpected and it seems to have ramped up since December 2021. While some activities can seem normal to you, Mercari might have some rules against them. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . If the buyer requests a refund for a valid reason (item not as described, damaged, etc. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-banner-1','ezslot_5',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. Know the laws in your state!???????? Tip 2: Try to get as accurate of a shipping weight as possible on your listings, especially if you're selling frequently (either look up the original item online to find the weight, and/or invest in a postage scale). There is a scam in process. Both state and federal laws prohibit this type of conduct. I am starting to think its a site even worse than ebay! When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. Where to Sell Apple Watches for Most Money (My Experience), How to Hire a Virtual Assistant in 2023 (My Experience), 15 Jobs that Pay Over 300k a Year Thatll Surprise You. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. Use another means to sell your stuff, if your stuff holds value. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. Items in violation of a copyright, including handmade, or other items They need to really fix their flagging system. You can also throw in a photo of yourself wearing it, and list your own measurements too. I have the legal right to do so, although Mercari tries to say different in their contract. Eager to learn what other sellers are saying about Mercari? Digital items - any items where the order is fulfilled electronically or For more info take a look at Mercari packing guidelines. Press question mark to learn the rest of the keyboard shortcuts. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. I had the same exact issue. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. Huh? They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). Yes you can as long as you say that it is not authentic! If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. deemed to be a violation of our Terms of Service regardless of whether the These people who fenced have felonies for theft. To resolve the account suspension issue, you must contact Mercari customer service. Buyer beware. In the U.S., it's illegal for a person to sell counterfeit merchandise. Question for you: Can I pay or get paid with PayPal? Selling any product under the prohibited list is forbidden on most e-commerce websites. It is not difficult to know whether it can still increase women. Replicas are bad for everyone. Can I recover my money from Mercari? There's also a $2 fee if a direct deposit transfer is rejected by your bank. I then saw they relisted the same item with a 20% discount. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. The security team will look into what the violation was and lock your account in the meantime. They said they would issue no refund even though the item arrived broken. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! Apparently no Mercari considers it a proper reason you mean a valid reason right? Nothing I can do about it, and Im 100% innocent. Still easily. Never send items directly from the manufacturer (avoid drop shipping). The Mercari Local option is one of my favorite parts of the platform. If you got new fitness equipment recently and now your old set of dumbbells is collecting dust, you can sell them on Mercari Local and skip the shipping. etc., etc.. 898. Mercari failed to protect the buyer despite what they claim. If you attempt to sell prohibited items according to Mercari's guidelines, your account will be suspended, and all your transactions will be canceled. Seller Stories: Emily T. on how to sell kids' gear and household goods Thankless & they encourage you to literally give things away. DONT USE!!! Authenticity guidelines - Mercari: Your Marketplace Authenticity guidelines Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari. Its not like eBay or Amazon are any better, in fact they are worse, much worse. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. I was only given 24 hrs to provide photos from every angle of a dead computer. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. the ones that favor the sellers are kinda don't have much buyer. Sign up now with a 3-day money-back guarantee! It's not only eBay policy you are violating, but federal copyright law. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. Not to mention, incorporating lots of keywords will get your items in front of more people. How It Works - Mercari: Your Marketplace | Mercari Here are the 5 elements for Mercari listings: Mercari is a barebones selling platform. Selling precious metals, including gold, silver, and platinum sold in Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. I was given no chance to prove my innocence, the compliance team didnt do any proper checks to prove authenticity (even though I provided evidence and proof to it being authentic, in the form of pictures and emails of the receipts). Thanks Sammi for sharing your experience! The better a description is, the higher the chance that your item will sell faster. The second time the buyer canceled it on the 3rd day but no reason provided. Mercari charges sellers a fee of about 13% to sell on their platform. Well my experience was mixed. Selling things you no longer need is not only a great way to clear your space and make room for yourself, but its something really anyone can do, right from home. i know some of their support are annoying as hell but you might get a better customer support. Do not use this app if you are a serious seller. Never had a problem with ebay! The details section helps Mercari surface the right products for shoppers, so make sure you fill out these 4 questions. Feel free to complete this process on your computer or phone, the steps are the same. Where To Sell Replica Shoes - Clothes Questions On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. LUCKILY, I did not mark the item delivered only by pure chance. One arrived, dead. Dealing with this situation for the past week has done nothing for my situation besides give me a headache. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out.