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We are remunerated by commission for the arrangement, service and renewal of We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. .galleryCaptionInnerText {} My mum had a fall abroad and broke her neck. Have a fantastic holiday. your insurance policy. They wouldnt provide us with any details about the repatriation other than a pick up time. The operator was very efficient, helpful and knew his business. Staysure Complaints Email & Phone | Resolver UK if(document.createEvent && document.addEventListener) { To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Had team leaders record secret conversations trying to do what I have no idea. The process took 1 week. Dear Eric,Thank you for your 5 star review. Lack of progression I would say but good vibes. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. left: auto !important; a:hover, The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Have a fantastic holiday. ERGO Seguros de Viaje Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. - Monday - Friday: 8.30am - 8pm Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Policy came through as expected. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Staysure Travel Insurance Reviews | Read Customer Service Reviews of I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Warm regards,Emma, Very pleasant and helpful staff. Thank you for posting your comments. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. } Dear WAMM71,Thank you for your 5 star review. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} ) 3-5 Rushmills Business Park, If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Filter. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Whenever you need us, our 24/7 claims team is here for you. Do you agree with Staysure Travel Insurance's 4-star rating? $(function() { Then like us on Facebook and follow us on Twitter. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? My sincere apologies for the frustration and inconvenience caused. Get started with your Free Employer Profile. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. } .fancybox-title {} The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Training team really try hard and overall enjoyed it. Bedford Road, Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! The process to get the policy on my smartphone is too convoluted - passwords etc. Northampton, NN4 7YB. Britannia House, Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Dear Geoffrey Brooks,Thank you for your 5 star review. If you need more help, please visit our FAQ Help Centre. You will receive a written acknowledgement within 5 days of raising your complaint. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} As I was desperate I bought it. Don't Pay out on Holiday cancellation due to Death of Parent. - Saturday: 9am - 5:30pm Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Your product is good, and well rated by others, so I gave you 3 stars. Thank you for your positive comments regarding our training team. Have a fantastic holiday. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. font-family: "Open Sans" !important; Staysure Travel Insurance Reviews | Read Customer Service Reviews of If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. If you need more help, please visit our FAQ Help Centre. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Find out how we combat fake reviews. This place has lost all hope. Here are 8 tips for writing great reviews. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. } Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Have a fantastic holiday. Chased and chased and chased to pay. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. See if we've answered your question in our Covid Help Centre . Staysure is a good place to work, the training is good. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. Thank you. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. We will do everything possible to ensure that you receive a high standard of service. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. (function($) { Thank you for posting your comments. Have a fantastic holiday. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. a, On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. Companies can ask for reviews via automatic invitations. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB Here are 8 tips for writing great reviews. .wsite-button-inner {} We recognise that everyone has ups and downs in their lives and we are always there with support. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Many thanks. There are also plenty of opportunities to develop into other area and for promotion. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Sunday: 10am 4pm, Christmas hours: Were sorry that you did not enjoy your time with us and we wish you success in your future role. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. . PDF dxcdkie9wax5t.cloudfront.net .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} 2023 Resolver Consumer Online Limited. I interviewed at Staysure (London, England) in Jun 2022. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. 11 Staysure reviews. Staysure is a trading name of TICORP Limited. Contact Staysure customer service Resolver can help you send your complaints to Staysure. I always use Staysure for holiday insurance. If you need to cancel your policy please click here. Get in touch with us if youd like to make multiple changes to your policy. Existing Travel Insurance - Staysure I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. Average Interview. Monday to Friday: 8:30am 8pm Staysure is a trading name of TICORP Limited. Seemed silly, but so be it, or so i thought. Have a fantastic holiday. Know your worth dont let money make you settle in a job who doesnt care about you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Pros & Cons are excerpts from user reviews. Verification can help ensure real people write reviews about real companies. A company who has to bang on about diversity isnt a diverse company. - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. It wasn't great. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. (But perhaps that was because I wanted to spend money!). Tuesday 27 December: 9am 5pm Because of this we were able to answer medical questions with out being flustered and accepted the quote. I was trying to pay for a quote with them kept waiting for over a day to pay. Warm regards,Ross. Policy purchased, but I am not happy. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. com_currentSite = "952359298347476581"; Have a fantastic holiday. Team leader will tell you they will call customer back 3 working days later. Application. No administration fee is changed while making changes through My Staysure. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Learn more about Resolver Pro and how to claim your business. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Well always be on hand with guidance and support to help you get the results youre looking for. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. function initFlyouts(){ Offer comprehensive training to fullfill the role. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Last updated: 16 November 2020 Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. } Reviews from Staysure employees about working as a Customer Service Representative at Staysure. They were rude, there was no consideration, no bereavement line. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. The calls are non stop , its very busy and mentally exhausting . We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Also, for some of our insurers we may receive a profit share payment if they Constantly being told to hang in there because improvement are happening when quite clearly they werent. Have a fantastic holiday. I had to do all the repatriation work with the help of the English embassy in Tenerife. - Monday - Friday: 8.30am - 8pm Thank you for choosing Staysure and letting us protect you whilst you are on holiday. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Fantastic service with a lovely consultant. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. A very unfair company. policy. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. "560799075470977588", Wednesday 28 December: 8:30am 8pm After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. New management pushing all good long lasting staff out. .wsite-product .wsite-product-price a {} false, I wasn't entirely happy with the service I got but I don't blame the staff for it. .wsite-footer blockquote {} We hope this will continue to inform and provide insight to our employees on the decisions we make. Staysure hiring Customer Service Insurance Agent in Northampton Staysure Travel Insurance Reviews | Read Customer Service Reviews of One rule for one employee and another for another. Claims We do not process claims for your insurer. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Staysure 7 Nov 2022 - Remote Customer Service Representative . achieve performance targets across their product portfolio. .blog-header h2 a {} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Do you agree with Staysure Travel Insurance's 4-star rating? Staysure Travel Insurance Reviews | Read Customer Service Reviews of Staysure complaints & reviews | A Spokesman Said .blog-header h2 a {} We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Its quick, easy and totally free. The HR Team. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Thank you for choosing Staysure. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. You may change your settings at any time or accept the default settings. var ASSETS_BASE = '//cdn2.editmysite.com/'; The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. A good clear line, too, with no annoying background noise! Staysure "customer service" Reviews | Glassdoor Av. You deserve to be treated better especially for what youre getting paid. I will only use them in the future. Wishing you all the best for the future. _W.storeName = null; If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Not everything they do makes sense. {"hasCustomMembership":true,"hasCustomMinicart":true} Have a fantastic holiday. Thanks for your feedback. Not happy. Dear David Clark,Thank you for your 5 star review. I started at Staysure as a sales agent nearly 6 years ago. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. I applied online. The process was quick and easy and Lisa was very pleasant to deal with. You can see if your question is answered in our FAQs below or you can contact us today. They are passionate about supporting new people into the business and we receive great feedback. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Weve helped millions of people find a resolution. right: 0 !important; span.icon-caret.is-active svg { Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. A nice change from the hassled feeling I often feel when dealing with call centres. Best and worst companies at resolving issues. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Most of the time the customers were great and easy to get along with. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. I have given this review 3 starts because I found it very difficult to register online to open an account. Free interview details posted anonymously by Staysure interview candidates. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} .wsite-product .wsite-product-price a {} Date of experience: March 13, 2016 The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. } else if(document.documentElement.initCustomerAccountsModels === 0){ We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} left: 0 !important; Handful of friends made at Staysure. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{}