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To confirm your travel arrangements you may be required to pay a deposit per person. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Details of these rights are published at EU airports and are also available from your airline. You are solely responsible for any such fees. Studentuniverse Reviews | Read Customer Service Reviews of Have I signed up before? In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Yes, same airline. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Log in to your account on our website and go to My Wallet to view your credit. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Enjoy the discount! If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Airlines have been updating their policies regularly as the situation is changing. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. Please ask us to confirm what protection may apply to your booking. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Without this, you can be denied boarding. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. If you don't see a credit that you think should be there, give us a call. We really cant speak to any insurance questions. We are a Member of ABTA, membership number W325X. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. We advise travellers to retain sufficient local currency to meet these charges. We thought so! Please read these Booking Conditions carefully. Do not book a roundtrip flight only to use the return portion. Call us when youre ready to rebook and we can help you use credit. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. You should be aware that costs could increase closer to the departure date. Advertised prices may be limited to travel within specified dates. A credit or debit card must be used to confirm any booking. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Some countries also require a machine-readable passport and/or unstamped available pages. This table is for informational purposes only. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Am I eligible to purchase a ticket? Have a look and see if there is one that works for you! We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Maybe. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. All rights reserved. The credit will be for the remaining amount of your ticket. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. Your travel credit can be found in My Wallet. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. If you do not see a travel credit and believe you have one, please give us a call to confirm. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. +1 617 321 3281 if you booked online through our website. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. These terms were last updated on 17 September 2018. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse If you do not receive an ATOL Certificate then the booking will not be ATOL protected. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. The airline will determine eligibility requirements for your companion prior to your purchase. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. StudentUniverse is not an insurance company. How do I change or cancel my flight ticket? If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Your order constitutes an offer to buy a product. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. It depends on the airlines waivers and if the travel ban actually applies to you. However, sometimes the deal may not be available for all dates or to/from all airports. Student universe uses tripmate for their insurance policies and they're a complete scam. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. All refunds will be delayed until the situation stabilizes. You will need to know the legal name and date of birth of your friend(s). To ensure you are seated next to each other you can either contact us via email or chat with an agent. Such a change is deemed to be a minor change. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Many airlines are updating their policies regarding travel credit use deadlines. The active codes can always be found on our Promo Codes Page. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Become a FREE member to access our exclusive student travel discounts. Most airline tickets do allow changes for a fee, plus any difference in fare. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Refund Policy | Student Union - University of Tennessee So call once, get in line and hang tight! You must comply with local government regulations. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Studentuniverse Refund Policy Coupon Code : r/DiscountSuave Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Also, current discount deals are available at the link. Sound good? Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination.