Check out our sample Victoria Clipper V gift shop menu. My card shows it was cleared month ago but the card is saying it doesnt have enough money. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. This is separate from confirmation of payment. But if you tag off, Clipper will return the difference of $6 to your card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. The Salish Sea is world famous for observing a vast array of whales and sealife. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Once you set up Auto-Reload, we need to confirm your payment method is valid. The card reader at Caltrain stations. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Clipper card lost and deregistered : r/AskSF - reddit Choose an Option to Begin Planning Your Trip. This page includes how to tag, card issues, and visitor info. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). The Go Pass is valid for the calendar year until Dec. 31 at midnight. Getting Started. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Paper Tickets At your request, we can mail you a new card with your balance restored, typically within 2 business days. Once youve activated your Auto-Reload, youll be able to see it in your account. Clipper Navigation - Wikipedia What if I buy a new 31-day pass before my current pass expires? What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? The tag will not register if you place your device or card too low or high on the screen. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Victoria Clipper Frequently Asked Questions | Clipper Vacations Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Yes. Can I load value on my mobile phone at a transit agency ticket office? Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. And you can do it anytime. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Phone. Where To Use | Clipper The Victoria Clipper V vessel is a passenger-only ferry. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. If you have an 8 ride pass, your rides will expire in 30 days. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. I loaded value online, but when I tried to use my card, it wasnt there. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. You can load up to $300 on a Clipper card. Please call 800-888-2535 or submit your request via our contact us page. 213-204-2900. If your card is registered, contact us so we can block your card from further use. Account Management. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Both discount and regular Clipper cards can be ordered and managed online. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. In person at the AC Transit Customer Service Center. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. You must apply for an RTC Clipper card in person at a participating transit agency. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Muni offers several ways to pay your fare. What should I do if my card is lost or stolen? #16 of 92 Boat Tours & Water Sports in Seattle. RTC Card and Accessibility. Seniors age 65 and over get62.5% off with a Senior Clipper card. 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Once you do that, it will show up in your account. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Discounts; Where to Use; Follow. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Our terminal in Victoria is currently open 10:00am 5:00pm. Indeed! To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. What does it mean to pick up my value and why do I have to wait to do it? When will I be charged for my Auto-Reload value? You will need to tag your card to a card reader or ticket machine to activate it. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Your 31-day pass becomes active the first time you use it to pay a fare. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Muni Fares & Passes. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. 2020, Metropolitan Transportation Commission. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. This page includes debit cards and refunds. How do I add value to a Clipper card on my phone? The money is still missing. Please note that you cannot use your phone to unlock bikeshares. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Clipper BayPass Sets Sail with Unlimited Transit Access So if your primary funding source is declined, your order will be charged to your backup card. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Why wasnt I notified this would happen? I set up Auto-Reload, but its not showing up in my online account. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Go Pass on Clipper Program | Caltrain For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass.